Overview
The Rates and Revenue Section provides administrative functions for IS&C and Account Services to Users Agencies. Rates and Revenue is the point of contact for customers regarding IS&C and Central Mail billing questions. The unit produces the IS&C invoices, distributes the IS&C and Central Mail invoices, and collects the payment for these services.
The unit is responsible for establishing IS&C and Central Mail user rates that are fair and reflect the true cost of the services provided to State agencies. Rates and Revenue is responsible for processing IS&C vendor payments and procurements as well as preparing IS&C's Appropriation Request, Expenditure Schedule, and Financial Statements.
In order to do business with Rates and Revenue, an agency needs to contac
t the appropriate Rates and Revenue employee based upon the job duty. If you are unsure who to contact, call John Smolder at 304-558-0168.
If an agency has a question about an IS&C, WVOT, or CMO invoice, needs a replacement invoice, or needs to discuss disputing an item on their invoice they should contact the Billing Point of Contact – Mario Torres at 304-558-6181 ext. 403 or mario.torres@wv.gov. If Mario is unavailable you can contact John Smolder at john.p.smolder@wv.gov.
Each agency should review their invoice and backup thoroughly upon receipt each month, and report any invoicing errors or irregularities to Rates and Revenue immediately. If a charge needs moved from one Project Accounting System (PAS) number to another PAS number within the same agency, the agency will need to complete a Request for User Credit form, available on the Rates and Revenue web page, or call 304-558-6181. If an item has been charged to the agency in error, the agency should contact Rates and Revenue (Mario Torres 304-558-6181) to discuss the matter and submit a Request for User Credit. Agencies should also review the address and contact name on the IS&C invoice regularly. A Billing Address/Contact Change Request Form (available on the Rates and Revenue web page or call 304-558-6181) should be completed and returned to Mario Torres at Rates and Revenue if a change is needed.
If an Agency needs to establish a PAS number or an additional PAS number they need to complete a Request for User Agency IS&C Project Accounting System Number Form (available on the Rates and Revenue web page or call 304-558-6181 – Mario Torres) and submit it to Rates and Revenue as instructed on the form.