The Rates and Revenue Section provides administrative functions for WVOT and Account Services to Users Agencies. Rates and Revenue is the point of contact for customers regarding WVOT and Central Mail billing questions. The unit produces the WVOT invoices, distributes the WVOT and Central Mail invoices, and collects the payment for these services.
The unit is responsible for establishing WVOT and Central Mail user rates that are fair and reflect the true cost of the services provided to State agencies. Rates and Revenue is responsible for processing WVOT vendor payments and procurements as well as preparing WVOT's Appropriation Request, Expenditure Schedule, and Financial Statements.
In order to do business with Rates and Revenue, an agency needs to contac
t the appropriate Rates and Revenue employee based upon the job duty. If you are unsure who to contact, call John Smolder at 304-558-0168.
If an agency has a question about a WVOT, or CMO invoice, needs a replacement invoice, or needs to discuss disputing an item on their invoice they should contact the Billing Point of Contact – Mario Torres at 304-558-6181 ext. 403 or email@example.com. If Mario is unavailable you can contact John Smolder at firstname.lastname@example.org.
Each agency should review their invoice and backup thoroughly upon receipt each month, and report any invoicing errors or irregularities to Rates and Revenue immediately. If a charge needs moved from one Project Accounting System (PAS) number to another PAS number within the same agency, the agency will need to complete a Request for User Credit form, available on the Rates and Revenue web page, or call 304-558-6181. If an item has been charged to the agency in error, the agency should contact Rates and Revenue (Mario Torres 304-558-6181) to discuss the matter and submit a Request for User Credit. Agencies should also review the address and contact name on the IS&C invoice regularly. A Billing Address/Contact Change Request Form (available on the Rates and Revenue web page or call 304-558-6181) should be completed and returned to Mario Torres at Rates and Revenue if a change is needed.
If an Agency needs to establish a PAS number or an additional PAS number they need to complete a Request for User Agency IS&C Project Accounting System Number Form (available on the Rates and Revenue web page or call 304-558-6181 – Mario Torres) and submit it to Rates and Revenue as instructed on the form.